The AI chatbot will complement humans with more efficiency and allow a shift of focus to growth and innovation by NURUL SUHAIDI TECH industry players believe ChatGPT — a US-based artificial intelligence (AI) chatbot — could redefine the growth potentials of the sector, although it cannot wholly discount the need for a physical workforce. ChatGPT recently came under the global spotlight after recording an overwhelm- ing reception among new users. The technology was created by OpenAI, an American AI research laboratory partly owned by Microsoft Inc. Many small and large businesses are using ChatGPT to complement their processes and have…